Shipping policy

Shipping Policy

Processing Time

  • All orders are processed within 2–5 business days.

  • Original artworks may require additional handling time to ensure safe packaging.

  • Prints are available on back order at the moment so shipping times may vary

  • You’ll receive an email notification with tracking details once your order has shipped.

Domestic Shipping (Australia)

  • We ship Australia-wide using trusted couriers (e.g., Australia Post or other reputable services).

  • Standard shipping times are usually 3–10 business days, depending on your location.

  • Regional or remote areas may take longer.

International Shipping

  • International shipping is might be available on request.

  • Please contact stationcreekart@gmail.com

  • Buyers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping Costs

  • Shipping costs are calculated at checkout based on size, weight, and destination.

  • Free shipping may be offered on select items or promotions (noted in product descriptions).

Packaging

  • All artworks are carefully packaged using protective materials to ensure safe delivery.

  • Prints are shipped flat or rolled in tubes, depending on size. Originals are packaged securely with extra padding.

Delays

  • While we do our best to meet expected timeframes, shipping delays can occasionally occur due to courier issues, public holidays, or international customs processing.

  • We’ll keep you updated if we’re aware of any delays.

Damaged or Lost Items

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and artwork. We’ll work with you to resolve the issue.

  • If a package is lost in transit, please contact us so we can assist with locating or replacing the order where possible.

Contact
For any shipping questions, email us at stationcreekart@gmail.com .